October 29, 2021
Information We Collect
We may collect a variety of personal information from or about you or your devices from various sources, as described below.
A. Information You Provide to Us
Placing an Order. We collect the personal information you provide to us when you use our Services. For example, when you place an order with a restaurant through our Services, we will collect your personal information, including your name, phone number, email address, address, date of birth, Payment Information (as defined below), and any other information you provide, including details of your order and delivery instructions. If you are a member of a restaurant’s loyalty program, we will collect the personal information you provide to us in connection with your membership. If you leave feedback for the restaurant or driver, we will collect the personal information you include in your feedback.
Merchants. If you are a merchant, or an employee of a merchant, we will collect your personal information in connection with your application to and use of the Services. For example, when you use or sign up for our Services, we will collect your name, email address, mailing address, phone number, restaurant name and contact information, etc.. In addition to your contact information, we will collect your tax identification number, national identification number (e.g., Social Security number), and your banking and payment card information.
Drivers. If you sign up to use our Services as a driver, we will collect your personal information, including your name, email address, phone number. When you use our Services to pick up and deliver an order, we will collect your insert personal information.
Making a Payment. When you place an order with a restaurant through our Services, your credit card information, billing information, and any other financial information necessary to complete your purchase (“Payment Information”) is processed by our third-party payment processor, and we do not collect, store, or process your Payment Information. For more information, please see the “Payment Processing” section below.
Communications. If you contact us directly, we may receive additional personal information about you. For example if you represent a restaurant and contact us for a demo, we will receive your name, phone number, and email address. If you subscribe to our marketing communications, we will receive your name, email address, phone number, and order history.
Careers. If you apply for a job with us, you may submit your contact information and your resume online. We will collect your contact information and the personal information you choose to provide on your resume, such as your education and employment experience. You may also apply through certain third-party websites. If you do so, we will collect the personal information you make available to us through those websites in connection with your job application.
B. Information We Collect When You Use Our Services
Device Information. We receive information about the device and software you use to access our Services, including internet protocol (IP) address, web browser type, and operating system version.
Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with them, such as the length of time you spend on a page, objects such as hyperlinks you click on, any point at which you terminate an order, and the dates and times of your visits.
Location Information. When you use our Services, if you allow us, we will receive your precise location information. We may also collect the precise location of your device when our Services are running in the foreground or background. We use your location information to insert a description of how you use location information. We may also infer your general location information, for example by using your internet protocol (IP) address.
Information from Cookies and Similar Technologies. We and our third-party partners may collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Services, you may not be able to utilize the features of the Services to their fullest potential.
C. Personal Information We Receive from Third Parties
Restaurants. If you have placed an order with a restaurant through our Services, we will receive information regarding your order history from the restaurant.
Partners. We may receive personal information about you from third parties such as data or marketing partners and combine it with other personal information we have about you.
D. Payment Processing
How We Use the Personal Information We Collect
We use the personal information we collect:
- To provide, maintain, debug, improve, and enhance our Services, including fulfilling your orders;
- To understand and analyze how you use our Services, and develop new products, services, features, and functionality;
- To understand and analyze usage patterns;
- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
- To facilitate transactions and payments;
- For marketing purposes, such as developing and providing promotional and advertising materials that may be useful, relevant, valuable, or otherwise of interest to you;
- To find and prevent fraud, and respond to trust and safety issues that may arise;
- For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the personal information is collected.
How We Share the Personal Information We Collect
We do not share or otherwise disclose personal information we collect from or about you except as described below or otherwise disclosed to you at the time of the collection.
Fulfilling your Order. When you place an order with a restaurant through our Services, we will share your personal information with the restaurant from which you ordered. If you place an order for delivery, we will also share your personal information with delivery drivers.
Resolving Disputes. If you have an issue with an order placed through our Services and you contact us for support, we may share your personal information with the restaurant or driver to attempt to resolve your issue.
Vendors and Service Providers. We may share any personal information we receive with vendors and service providers retained in connection with the provision of our Services
Marketing. We do not rent, sell, or share personal information about you with nonaffiliated companies for their direct marketing purposes unless we have your permission.
Analytics Partners. We may use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources.
As Required by Law and Similar Disclosures. We may access, preserve, and disclose your personal information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety.
Merger, Sale, or Other Asset Transfers. We may transfer your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.
Consent. We may also disclose your personal information with your permission.
Location Information. You can prevent your device from sharing precise location information at any time through your device’s operating system settings. However, location is core to our Services and without it, we may not be able to provide with all the functionality our Services.
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
We make reasonable efforts to protect your personal information by using physical and electronic safeguards designed to improve the security of the personal information we maintain. However, as no electronic transmission or storage of personal information can be entirely secure, we can make no guarantees as to the security or privacy of your personal information.
Our Services is hosted in the United States and intended for visitors located within the United States. If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to our Services, you consent to such transfer, storage, and processing.
Pose a Question
Owner is responsible for processing your information. If you have any questions, comments, or concerns about our processing activities, please email us at [email protected] or write to us at
530 Lytton Avenue, 2nd Floor, Palo Alto, CA 94301